FAQS

Frequently Asked Questions

Payments

- Can I buy without a VAT?

We are not able to deduct VAT from our prices and Invoices.

 

-Why unit prices for shipping to the IT are higher than than for the rest of the world?

As all of our units are stored in and shipped from Hong Kong, when orders are placed for the IT, they will first need to be imported to the IT, cleared customs and shipped to our IT storage facility, before diverting it via a courier to the customer's IT address.

 

-  Do I have to pay for my order at the time of placing the order?

Due to the high demand of ASIC miners, we ask our customers to pay for their order and provide a copy of their payment receipt within 24 hours of placing the order.

 Please note, we are not able to reserve any units for our customers until the payment for the order has been received.

 

Can I pay via Escrow, Bank Card, Paypal or cash?

We only accept payment in EUR

 

Can I pay for my order in instalments?

Although we prefer to receive payments in full, as long as the full amount is sent within 24hrs and you've added your order details to all parts of your transfers, we do allow for payment to be sent in parts. Due to the high demand of ASIC miners, we ask our customers to provide proof of payment within 24 hours of placing the order.

Once an order has been paid for, please send us a copy of of your wire transfer payment proof to: info@minerasic.com

 

What is the HS (Harmonized Commodity Description and Coding System) code of my ordered miner?

The HS CODE for all miners is 8471.50

This number is what miners are classified under for import and is used by data processing machines to calculate VAT.

 

 

Shipping

Please note, any shipping or delivery dates provided are estimates only, we are not responsible for any delay from the courier companies or manufacturers. This includes and is not limited to the expected release date of any new miners or any couriers transit being spot checked by border control.


As per standard, we aim to arrange dispatch for all in-stock units within 6 working days of receiving full payment for the order.

IN- STOCK UNITS (IT)

It takes 5-7 working days for the units to arrive in the IT and for us to clear customs.
We then add tracking details to your order page and divert the shipment to your home address.
It then takes a couple of days to arrive with you.

IN- STOCK UNITS (Rest of the World)*

It takes 5-7 working days for the units to arrive in your country.

 

Will there be any customs or duty fees to be paid upon receipt of the order?

- Yes ,  upon receipt of the unit you will be liable to cover the relevant import fees.

 

Where are you shipping all orders from?

- Although some of our operations are handled from the IT, all of our miners are stored in and shipped from our Hong Kong shipping facility.

 

My order hasn’t been shipped out yet, can I cancel my order or exchange it for a different unit?

- Unfortunately, as per our terms and conditions, we are not able to offer any cancellations, exchanges or refunds once an order has been placed and processed. Order is classified as processed as soon as the payment is received.

 

Which countries do you ship to?

- We ship our products worldwide

 

Are there any specific requirements when shipping units to Europe/EEA?

From 2023 all customers shipping goods to Europe/EEA require to provide a TIN (Taxpayer Identification Number).

TINs are also useful for identifying taxpayers who invest in other EU countries and are more reliable than other identifiers such as name and address.